Job Opportunities in Solar - China

Job Title:  Technical Support Engineer
Reference:  ZY8753258 / ZY8730741
Location:  Xi'An, China


Position Purpose:
Working under close supervision, is responsible for overall customer satisfaction for assigned region, product or technical discipline. Also acts as an interface between customer, factory, and account team. Acts as an intermediary between customer and factory. Ensures the implementation of CEN's, BKM's, Safety Notices, and retrofits; and communicates performance/reliability issues. Provides Alpha Site Support to Engineering. Specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house on an engineering  tool. Provides Beta Site Support. S pecifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design. Provides system support for engineering systems in relibility and/or applications lab. Initiates Engineering Change Orders. Field Escalation Focal Point: Provides for a contact point within the factory for CE's, account teams, and/or customers to call upon. Resolves customer problems, complaints and issues utilizing appropriate internal and external resources. Makes presentations at the engineering level to customers on system upgrades, support plans, technical demonstrations. Creates technical publications and reviews documents covering technical improvements. Works with spares to help set initial stocking levels. Controls expenses within Applied Materials guidelines. May perform other duties as assigned.

Leveling Factors:

Scope:
Second of seven levels within the Technical Support Engineering job family. Normally receives detailed instructions on work.

Complexity:
Solves problems of somewhat limited scope and complexity. Follows standard practices and procedures in analyzing situations or information.

Job Specifications:

Knowledge:
Prior knowledge of Applied Materials products, customer base.

Skills and Abilities:
Exceptional communication skills. Capability to quickly grasp Applied Materials Technology. Ability to travel 25%- 50% of the time.

Education and Experience:
INCUMBENTS MUST MEET THE FOLLOWING REQUIREMENTS: B.S. Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline, or equivalent; 1-2 years engineering experience in a relevant field (e.g., Plasma Etch, PVD, CVD, or a related area.).

INCUMBENTS ARE PREFERRED WHO POSSESS THE FOLLOWING: M.S. Degree completed or in progress; 2+ years directly related experience.


How to Apply:
If you're interested in solar opportunities in China with Applied Materials, please email your resume to amc_recruitment@amat.com. Please include Job Title and Job number in the subject field of your email.

EEO:
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.