Job Opportunities in Solar - Germany
Job Title: Customer Engineer
Reference: BL8764918
Location: Dresden, Germany
Position Purpose:
Working under occasional supervision, is responsible for performing the on-site installation, servicing, and repair of complex semiconductor manufacturing systems.
Ensures high levels of system performance and customer satisfaction within assigned account(s) by demonstrating full technical proficiency and good communications skills. Applies techniques obtained through formal training, on-the-job training, and self study to perform routine maintenance on specified product(s) and to diagnose and correct failures on Applied Materials’ products.
May function as a specialist on products to resolve complex system problems which may occasionally involve some process, software or hardware issues outside of assigned territory.
Responsibilities:
Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.
Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.
Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues. Can perform most retrofits on equipment. Assists in process issues. Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business.
Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback.
Understands the impact of various actions/decisions on the account.
Is aware of potential dissatisfiers and escalates as appropriate. Develops and executes corrective action plans.
Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines. Complies with all safety procedures and consistently demonstrates safety as a value.
WORKING CONDITIONS:
May be exposed to cramped work space, mechanical, electrical, and/or chemical hazards.
Requires attentiveness to safety precautions at all times. Occasionally required to work rapidly for prolonged periods of time.
Will routinely bend, stoop, reach, or walk.
Will be required to work overtime and/or travel on short notice, including unscheduled call-in from home and work other shifts as needed.
Leveling Factors
Scope:
Assignments at this level are complex and require independent action and decision making.
Complexity:
Solves problems of diverse technical and non-technical complexity. Exercises judgment within defined practices and procedures to determine appropriate action.
Skills and Abilities:
Demonstrated skills and proficiency to operate successfully in the customer environment. Demonstrated capability to diagnose and repair failures on semiconductor equipment. Ability to routinely lift, pull, or push objects weighing up to 50 lbs. with or without accommodation.
Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment. Strong written and verbal communication skills.
Education and Experience:
MINIMUM REQUIREMENTS FOR INCUMBENTS:
ASEET and 3-5 years electromechanical experience, or equivalent, or
BSEET and 2-4 years electromechanical experience, or equivalent.
At least 2 years in the semiconductor industry.
Process and/or software experience on related semiconductor equipment.
Requires current driver’s license and passport.
Must be willing and able to travel
Flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.
INCUMBENTS ARE PREFERRED WHO POSSESS THE FOLLOWING:
Previous experience on Applied Materials’ equipment.
Well developed technical communication skills.
Ability to recommend methods to enhance customer satisfaction and assist in training less experienced customer engineers.
Ability to understand customer process and assume responsibility for customer satisfaction.
How to Apply:
If you're interested in solar opportunities in Europe with Applied Materials, please email your resume Jobs_533@amat.com
EEO:
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.
Job Title: Customer Engineer
Reference: BL8758463
Location: Dresden, Germany
Position Purpose:
Working under occasional supervision, is responsible for performing the on-site installation, servicing, and repair of complex semiconductor manufacturing systems.
Ensures high levels of system performance and customer satisfaction within assigned account(s) by demonstrating full technical proficiency and good communications skills. Applies techniques obtained through formal training, on-the-job training, and self study to perform routine maintenance on specified product(s) and to diagnose and correct failures on Applied Materials’ products.
May function as a specialist on products to resolve complex system problems which may occasionally involve some process, software or hardware issues outside of assigned territory.
Responsibilities:
Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications.
Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance. Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls.
May initiate or participate in projects to drive down costs or increase uptime.
Ability to carry out action plans and report findings.
Verifies operational quality of system equipment. Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues. Can perform most retrofits on equipment. Assists in process issues. Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers. Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customer’s business.
Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge.
Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback.
Understands the impact of various actions/decisions on the account.
Is aware of potential dissatisfiers and escalates as appropriate. Develops and executes corrective action plans. Performs BKM’s. Actively engages in the use of knowledge management systems. Complies with all IP guidelines. Complies with all safety procedures and consistently demonstrates safety as a value.
WORKING CONDITIONS:
May be exposed to cramped work space, mechanical, electrical, and/or chemical hazards.
Requires attentiveness to safety precautions at all times. Occasionally required to work rapidly for prolonged periods of time.
Will routinely bend, stoop, reach, or walk. Will be required to work overtime and/or travel on short notice, including unscheduled call-in from home and work other shifts as needed.
Leveling Factors
Scope:
Assignments at this level are complex and require independent action and decision making.
Complexity:
Solves problems of diverse technical and non-technical complexity. Exercises judgment within defined practices and procedures to determine appropriate action.
Skills and Abilities:
Demonstrated skills and proficiency to operate successfully in the customer environment. Demonstrated capability to diagnose and repair failures on semiconductor equipment. Ability to routinely lift, pull, or push objects weighing up to 50 lbs. with or without accommodation.
Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment. Strong written and verbal communication skills.
Education and Experience:
MINIMUM REQUIREMENTS FOR INCUMBENTS:
ASEET and 3-5 years electromechanical experience, or equivalent, or
BSEET and 2-4 years electromechanical experience, or equivalent.
At least 2 years in the semiconductor industry.
Process and/or software experience on related semiconductor equipment.
Requires current driver’s license and passport.
Must be willing and able to travel
Flexibility to work on shifts/overtime/stand-by/on-call/holidays when required.
INCUMBENTS ARE PREFERRED WHO POSSESS THE FOLLOWING:
Previous experience on Applied Materials’ equipment.
Well developed technical communication skills.
Ability to recommend methods to enhance customer satisfaction and assist in training less experienced customer engineers.
Ability to understand customer process and assume responsibility for customer satisfaction.
How to Apply:
If you're interested in solar opportunities in Europe with Applied Materials, please email your resume Jobs_533@amat.com
EEO:
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.
Job Title: Customer Engineer
Reference: LL0279150 / LL0278661 / LL0278244 / LL0277832 / LL0277003 / LL0280090 / LL0276066 / LL0277453 / LL0279686
Location: Europe
Responsibilities:
Perform start-ups, with an initial emphasis on Solar equipments, as well as service contract
coverage, related tasks and duties for both SEMI and Solar equipments. Build up and maintain strong customer relationship with assigned customer including. identifying customer needs and appropriated problem solving.Build up and maintain internal communication to all involved parties. Provide status reports
PREREQUISITES:
University / College degree in a technical discipline, or degree from technical school,
CVD/PVD Skills preferred
200/300 mm toolset knowledge
Excellent trouble shooting and communication skills
Ability to work independently
Work in a fast changing environment with minimum supervision
Willingness to travel (~80% of time) - domestic and international
Good knowledge of English language - both oral and written
German/French/Spanish/Italian languages are an advantage
How to Apply:
If you're interested in solar opportunities in Europe with Applied Materials, please email your resume Jobs_533@amat.com
EEO:
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.